Refund policy

Due to the nature of our natural products and for hygiene reasons, we’re unable to accept returns, exchanges, or cancellations once an order has been placed.

That said, your satisfaction means everything to us. If there’s an issue with your order, please don’t hesitate to reach out within 30 days of receiving your purchase. You can contact us at hello@lunabay.ca, and be sure to include your order number so we can help you as quickly as possible.

We’re here to make it right, and we’ll always do our best to ensure you have a positive experience with Luna Bay.